If you would like to upgrade your Firmware using a MacOS, please contact us first.
There is a known issue with certain MacOS Versions(This is a documented Mac OS bug) that causes the corruption/alteration of the Firmware files. Until this situation is resolved, or a consistent workaround is in place, with the MacOS (versions Sierra +), attempting to update a SoundSend may result in the device being bricked and non functional.
To combat the inability to update with a MacOS Sierra and after, to which we have no control over, we encourage you to contact us for an exchange in the case you need your firmware updated.
We have confirmed this problem exists on all Versions of MacOS Ventura 13.0 to 13.1x.xx and the problem has been resolved in MacOS Ventura 13.2 at this time.
Wishing you the best from the WiSA Team.