Does your audio cut out at random? Is it all your speakers at the same time? Then you might have some issues with 5ghz RF interference.
When RF interference from 5ghz routers or networks is suspected, we recommend rebooting both in a specific order to have each unit find a frequency range that is non-disruptive to the other.
Some of the problems you may be experiencing are random dropouts of all speakers and will notice the light on the SoundSend blinking red. Once the speakers start to play audio again, the light should turn solid white. Sometimes it is sporadic other times it could be consistent. Significant RF interference could also make your speakers sound like they are popping.
**NOTE: The best test to see if you have any WiFi interference is to completely shut down your entire WiFi network briefly and use a non-network video source such as a computer, game console, USB drive or Blu-ray player.
Other steps you can take:
- Make sure your Router/Modem or any WiFi Access point are at least 10 feet away(or as far away as possible) from the transmitter or speaker.
- Do not place the transmitter on the same horizontal plane or at the same height as your Router/Modem or WiFi Access point.
- Power down the Router and SoundSend
- Wait for about 5 seconds and plug SoundSend back in.
- Wait for another 10 seconds for SoundSend to find its home on the 5ghz band
- Test SoundSend with a BlueRay Player to rule out speaker/receiver issues. 5GHz wireless networks have a harder time going through walls, unlike 2.4GHz wireless networks.
- Once SoundSend is playing something, plug the router back in so it can hopefully find a channel that does not interfere with SoundSend. After you do, you can note if there is any change or interruptions.
We hope this guide helps solve your issues and you now can continue having an enjoyable audio experience.